The fall EPSI customer satisfaction survey shows that Telefiber scores well above the average for the broadband industry.
We’re proud of that!

Our strong results mean that we are also helping to elevate the Altibox partnership on a national level, where Altibox ranks among the top three in customer satisfaction among both residential and business customers.

“ The fact that customers in the region are so satisfied is an important affirmation of the hard work put in by the entire Telefiber team, from owners to employees.”
“And it’s especially nice that our results are making a positive contribution to the Altibox family,” says Svein Foldøy, CEO of Telefiber.

Among other things, EPSI measures product quality, relationship quality, value for money, and loyalty.
Telefiber shows strong results in several areas—but the survey also provides us with valuable insights into where we can improve.

– We’re not perfect. Our customers have given us great suggestions for improvement, and we take them very seriously.
We’ll stay in close contact, help those who need it, and work purposefully to deliver even better experiences going forward. “, says Svein.

With local ownership and expertise, short decision-making chains, and a strong team behind us, Telefiber will continue to provide secure, stable, and future-proof fiber to the entire region.
We will use 2026 to attract even more customers and ensure even greater customer satisfaction in our region, as well as to contribute to local economic activity and competitiveness.